Corporate trainer and coach - 2021- current
Industry: Hotel and Hospitality
Cooperation: FAR, EIF, USAID, AUA Open Education, accommodations and restaurants in Yerevan and regions
Scope of trainings: Hotel Operations Management, Housekeeping Operations, Front Office Operations,
Customer Service in Hospitality, Etiquette and Customer Service
Russian-Armenian (Slavonic) University, Yerevan, RA -  February 2023 – current
Department: Management and Tourism Position: Lecturer
Disciplines: Gastronomic tourism, Hotel economy; Organization of hotel and restaurant industries, Project management in hotel industry, Regional specifications of hotel industry  
Paris Hotel LLC, Yerevan, RA - June 2016 – April 2021
Company description: 4* hotel in the city center
Position: Director of Rooms Operations
Responsibilities:
Managing Front Office and Housekeeping departments
Managing Guest Experience; ensuring both departments provide excellent Customer Service
Planning and forecasting departments budgets, capital and operational expenses
Managing engineer and maintenance issues
Managing employees schedules and workflow
Conducting trainings for employees of both departments; coaching and mentoring
FP International Franchising, Warsaw, Poland - May 2015 – May 2016
Company description: International brand development and business consultancy
Position: International Project Manager
Responsibilities:
Oversee brand development, Searching for new markets and potential partners
Building business relations with partners
Franchising operations consulting and assistance
Adopting visual merchandising according the markets and stores
Market monitoring and branding
Narekatsi Hibokrat LLC, Yerevan, RA - December 2013 – April 2015
Company description: retail company, representing brands Chicco, Prenatal Milano, Mothercare, ELC.
Position: Brand Manager and Buyer of Prenatal Milano
Responsibilities:
Manage and increase brand awareness on market
Coordinate all the operations of the stores, including store openings
Recruit and train stores staff to ensure high quality service standards
Budgeting and buying; stock management
Special events management (sales campaigns, promotions, new collection launch etc.)
SAS Group LLC, Yerevan, RA - August 2011 – July 2013
Company description: retail company, representing the brands NEXT, Debenhams, ALDO, River Island
Position: Store Manager of NEXT Store
Responsibilities:
Ensure all store standards reflect the brand images
Control the stock and daily replenishment process, budgeting and new season stock planning
Control daily cash flow of the store
Provide feedback on the financial performance of the store
Analyze daily sales and undertake necessary steps to maximize sales
Recruit and develop the store team
Manage special events (sale, stocktake, etc.)
TEZ TOUR AR LLC Yerevan, RA   May, 2008 – June, 2011
Company description: Regional representative office of International tour operator TEZ TOUR
Position: Director
Responsibilities
cooperate with more than 200 tour agencies in Armenia and Georgia,
manage all marketing, PR and advertising activities of the Company,
supervise financial, accounting and other aspects of company,
organize trainings, conferences, presentations